Privacy policy

We take your privacy seriously. This Privacy Policy explains how Oz Vape Bar, ozvapebar.com (“we,” “us,” or “our”) collects, uses, discloses, stores and protects your personal information.

This Privacy Policy applies to customers and visitors located in Australia. Our website, products and services are intended for adults aged 18 years or over.

Collection and Use of Personal Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Personal information may include anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymised or aggregated so that it can no longer identify you.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to us.

Promoting Safety and Security

We use personal information to help verify accounts and user activity, promote safety and security, monitor fraud, investigate suspicious or potentially unlawful activity, and enforce our terms, policies and legal rights.

We take reasonable technical, administrative and physical measures to protect the personal information we collect from misuse, interference, loss, unauthorised access, modification or disclosure.

What Personal Information We Collect

1. Information you provide

We collect personal information you provide when you use our website, products or services, or otherwise interact with us. This may include when you create an account, place an order, contact us, participate in an online survey, subscribe to marketing communications, or use our online help or chat tools.

The personal information we collect may include your name, email address, phone number, billing address, shipping address, account details, order details, purchase history, customer service messages, marketing preferences and any other information you choose to provide.

If you make a purchase, payment information may be collected and processed by our third-party payment providers. We do not store your full credit card details.

2. Information about your use of our website, services and products

When you visit our website, we may collect information about the type of device you use, your device identifier, IP address, operating system, browser type, usage information, diagnostic information and approximate location information.

Where available, our website may use your IP address and other technologies to determine an approximate location to help us improve our website, products and services.

How We Use Your Personal Information

Generally speaking, we use personal information to provide, improve and develop our products and services, communicate with you, offer advertisements and services, and protect us and our customers.

1. Providing, improving and developing our products and services

We use personal information to help us provide, improve and develop our products, services and advertising. This includes using personal information for purposes such as:

- Processing and fulfilling orders
- Delivering products
- Creating and managing customer accounts
- Providing customer support
- Responding to enquiries
- Verifying age or eligibility where required
- Improving our website, products and services
- Data analysis, research and audits
- Fraud prevention and security
- Business records and administration
- Compliance with legal and regulatory obligations

If you enter a contest or other promotion, we may use the personal information you provide to administer those programs. Some of these activities may have additional rules, which may contain further information about how we use personal information.

2. Communicating with you

Subject to your consent where required by law, we may use personal information to send you marketing communications in relation to our own products, services, offers and updates.

If you no longer wish to receive marketing emails, you may unsubscribe using the unsubscribe link in our emails or contact us at info@ozvapebar.com.

We will take reasonable steps to process unsubscribe requests within the time required by Australian law.

We may also use your information to communicate with you about your account, orders, transactions, customer service enquiries, policies, terms and important website updates.

Definition of Cookies

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones and other devices.

We may also use other technologies, including information stored on your browser or device, identifiers associated with your device and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as cookies.

Use of Cookies

We use cookies to provide, protect and improve our website, products and services. This may include remembering your preferences, keeping your shopping cart working, understanding user behaviour, personalising content, offering and measuring advertisements, and providing a safer experience.

You can control or disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.

Disclosure of Personal Information

We may make certain personal information available to trusted partners and service providers that work with us to provide our products and services or help us operate and market our business.

These may include:

- Payment processors
- Website hosting providers
- Ecommerce platform providers
- Delivery and shipping providers
- Email and marketing service providers
- Analytics and advertising providers
- Customer support tools
- Fraud prevention and security providers
- Professional advisers, such as accountants, lawyers or insurers
- Government, regulatory or law enforcement authorities where required by law

Personal information will only be shared with these parties where reasonably necessary for our business operations, to provide or improve our products and services, or where required or permitted by law.

We do not sell your personal information.

Storage, Transfer and Overseas Processing

We may store and process personal information in Australia or in other countries where our service providers operate.

Some of our third-party service providers may store or process personal information outside Australia. This may include providers of website hosting, ecommerce platforms, payment processing, analytics, advertising, email marketing, customer support or other business services.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that the information is handled securely and in accordance with applicable privacy obligations.

Legal Compliance and Security

It may be necessary for us to disclose personal information by law, legal process, litigation, or requests from public and governmental authorities.

We may also disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights, pursue available remedies, enforce our terms and conditions, investigate fraud, prevent unlawful activity, or protect our operations, customers or users.

Adults Only

Our website, products and services are intended for adults aged 18 years or over in Australia.

We do not knowingly collect, use or disclose personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will take reasonable steps to delete the information as soon as possible.

Please contact us immediately if you become aware that a person under 18 has provided us with personal information.

Your Rights

We take reasonable steps to ensure that your personal information is accurate, complete and up to date.

You may contact us to request access to the personal information we hold about you, or to request that we correct inaccurate, incomplete or out-of-date personal information.

To protect the privacy and security of your personal information, we may request information from you to confirm your identity before responding to your request.

There may be circumstances where applicable laws or regulatory requirements allow or require us to refuse to provide access to, correct or delete some or all of the personal information that we hold.

We will respond to your request within a reasonable timeframe.

Privacy Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the details below.

We will review your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites and Services

Our website, products and services may contain links to third-party websites, products and services.

We are not responsible for the privacy practices used by those third parties, nor are we responsible for the information or content their products and services contain.

This Privacy Policy applies solely to information collected by us through our website, products and services. We encourage you to read the privacy policies of any third-party websites, products or services before using them.

Data Security, Integrity and Retention

We use reasonable technical, administrative and physical security measures designed to safeguard and help prevent unauthorised access to your information, and to correctly use the information we collect.

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, prevent fraud and maintain business records, unless a longer retention period is required or permitted by law.

When personal information is no longer required, we will take reasonable steps to delete it, de-identify it or securely store it as required by law.

Changes to This Privacy Policy

We may periodically change this Privacy Policy to keep pace with new technologies, industry practices, regulatory requirements or changes to our business.

The updated version will be posted on this page. Your continued use of our website, products or services after the effective date of the updated Privacy Policy means that you accept the revised Privacy Policy.

If you do not agree to the revised Privacy Policy, please stop using our website, products and services and contact us to close any account you may have created.

Contact Us

If you have any questions regarding this Privacy Policy, its implementation, or how we handle your personal information, you can contact us at:

Oz Vape Bar
Website: ozvapebar.com
Email: info@ozvapebar.com